Privacy Policy for FindHVACOKC.com

FindHVACOKC.com ("we," "our," or "us") operates a lead generation and referral platform connecting consumers with licensed HVAC contractors in the Oklahoma City metropolitan area. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

• Contact Information: Name, phone number, email address, and service address
• Service Details: Type of HVAC service needed, system details, preferred timing, and urgency level
• Communication Preferences: Consent for calls, texts, and emails from specific contractors
• Additional Information: Any details you provide in service request forms or communications

• Device Information: IP address (anonymized), browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referring websites, click patterns
• Location Data: General geographic location based on IP address (city/state level only)
• Cookies and Tracking: See Section 9 for detailed cookie policy

We use your information for the following purposes:

• Connect you with up to three qualified HVAC contractors based on your service needs
• Facilitate communication between you and selected contractors
• Process and manage your service requests
• Send service-related notifications and updates

• Verify contractor licensing and insurance status
• Monitor service quality and customer satisfaction
• Prevent fraud and ensure platform security
• Comply with legal obligations and respond to legal requests

• Send transactional emails about our service requests
• With your consent, send marketing communications about our services
• Respond to your inquiries and provide customer support

• Analyze website usage to improve user experience
• Understand service demand patterns in the Oklahoma City area
• Develop new features and services based on user needs

When you submit a service request, we share your information with up to three licensed HVAC contractors who service your area. These contractors may contact you initially by email only to provide quotes and service information. Any phone or text communications require your separate, explicit consent.

For phone/text communications (in accordance with FCC requirements effective January 27, 2025), contractors must obtain your direct consent before calling or texting you about your service request.

We share information with third-party service providers who assist us in operating our platform:

• Analytics: Google Analytics (with IP anonymization enabled)
• Marketing: Facebook Pixel (only with your consent)
• Consent Documentation: TrustedForm or similar consent verification services
• Cloud Services: Secure data storage and backup providers

We may disclose information when required by law, including:

• Response to subpoenas, court orders, or legal processes
• Cooperation with law enforcement or regulatory authorities
• Protection of our legal rights or prevention of fraud
• Emergency situations involving potential harm

If FindHVACOKC.com is acquired, merged, or sells assets, your information may be transferred to the successor entity with appropriate notice.

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

You may request deletion of your personal information, subject to legal retention requirements. We will delete or anonymize your information within 30 days of a verified request.

• Marketing Communications: Unsubscribe using the link in any marketing email or reply STOP to text messages
• Contractor Communications: Contact us to withdraw consent for specific contractors
• Cookies: Adjust your browser settings or use our cookie consent tool
• Analytics: Use the Google Analytics opt-out browser add-on

You may request a copy of your personal information in a structured, commonly used format.

While Oklahoma does not currently have a comprehensive privacy law, we extend GDPR and CCPA-equivalent rights to all users. If the Oklahoma Computer Data Privacy Act is enacted, additional rights may apply.

We retain personal information for the following periods:

• Active Service Requests: 12 months from last activity
• Completed Services: 7 years for tax and warranty documentation
• Declined Services: 6 months unless you request earlier deletion
• Marketing Preferences: Until consent is withdrawn or 2 years of inactivity
• Contractor Performance Data: 5 years for quality assurance purposes
• Legal Compliance: As required by applicable laws

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: TLS 1.3+ for data in transit, AES-256 for data at rest
• Access Controls: Role-based permissions with regular reviews
• Security Monitoring: 24/7 monitoring for unauthorized access attempts
• Incident Response: Written procedures for data breach notification
• Vendor Management: Security requirements for all third-party processors

When you submit a service request through our platform:

• Your information is shared with up to three qualified HVAC contractors
• Contractors may initially contact you by email only to provide quotes and service information
• All emails will comply with CAN-SPAM requirements including clear identification and unsubscribe options

Contractors may NOT call or text you unless you provide separate, explicit consent. If a contractor wishes to contact you by phone or text, they must:

• Obtain your direct consent (not through our platform)
• Comply with all TCPA requirements
• Honor the National Do Not Call Registry and Oklahoma's Do Not Call Registry

• You may opt out of email communications at any time
• You are not required to accept phone or text communications
• You may report any unauthorized phone/text contact to us for investigation

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Track advertising effectiveness (Facebook Pixel)

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Your browser settings
• Third-party opt-out tools

Some third-party services may set their own cookies. Please refer to their privacy policies for more information.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

While we primarily operate in Oklahoma, some service providers may process data outside the United States. We ensure appropriate safeguards are in place for any international data transfers.

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting a prominent notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date

For privacy-related questions or to exercise your rights:

Email: privacy@findhvacokc.com